Review- 4 Ways To Provide Customer Service That Outshines Your Competitors

I recently ran across a great article on “4 Ways To Provide Customer Service That Outshines Your Competitors”. In this article Susan Ward outlines the 4 defining ways to put yourself and your company at the head of the game.

1) Determine what makes what you offer special.

2) Study the customer service ideas on your list and examine their feasibility.

3) Choose one or two of your shiny customer service ideas and implement them.

4) Stay proactive and keep gathering customer service ideas.

Susan delves into much deeper detail on each of the 4 areas in the full article. (link listed below)

http://sbinfocanada.about.com/cs/marketing/a/shinycustserv.htm

My favorite line from her article is: “Customers are tired of dealing with retailers that ignore customer service or only pretend to have it, and as always, they’re voting with their dollars. Shiny customer Service will draw customers to your product or service, rather than competitors', and bring them back in droves.”

After reading this article, take a good hard look at your operation and try to be objective. Make sure your customers are voting for you.

- Meredith