Do you go the extra mile?

Recently my husband began working with a company that required multiple International calls per week. We have service unlimited National calls through Verizon, but had a very limited International plan…which we realized after our first bill….OUCH!

I phoned Verizon, the wait time was minimal. “Brian” was very polite; he verified my information and asked why I was calling. Once I explained the situation, he immediately pulled up all the plans available. After doing an analysis of which counties were called the most and how often, he tailored a plan that would meet all of our needs, without paying for additional services we did not need.

He then asked if I minded if he reviewed my account for any additional savings he could offer. Turns out, we qualified for an even better plan than we were on before as we had been paying for options we never used. He then asked if we had Direct TV, when I said we did, he told me I could save 16.00 a month by using a combined service they offered.

He also noticed that 2 years previously I had requested to be notified when FIOS was available in our area…well guess what, they have begun installing the wiring in my area and it will be complete by the end of the year. He put me on a list to be notified as soon as it was available and with another bundle I will save an additional $20 to $30 per month verses the cable I currently use.

Wow, so Brian was knowledgeable about his products, helpful and efficient. In the 10 minutes we were on the call, he saved us between $50 to $60 per month once the FIOS kicks in. That is the kind of service that will keep clients coming back for more.

The key is to hire people like Brian, or if you are handling your support yourself, be sure that you are not burnt out and can offer your clients the attention that they want.

I will definitely be keeping Verizon around for a while, make sure your clients want to keep you too. :o)

-Meredith