That was the lesson I learned nearly 10 years ago. A lesson that instantly turned a useless combination of multi-colored pixels into the modern day equivalent of solid Gold. As a fledgling webmaster trying to create websites for small businesses, I knew the reality was that most websites actually lose money. Back then they were…
Monthly Archives: October 2007
Are your customers loyal or simply satisfied?
What is the difference between customer loyalty and customer satisfaction? “Customer Loyalty” can be described as the tendency of a customer to choose one business or product over another for a particular need. What word stands out in that sentence most? It should be the word “choose”. In any type of industry, loyalty is based…